Good Process - A good process is one that delivers a good experience, but in addition it engages at least with all internal stakeholders and builds consensus on the solution and its implementation. This encompasses how we experience life because we only come this way once and our lives are short. What our lives are like matters right now, not in some distant future.
Learning System - A learning system requires a no-blame culture and a commitment to change what does not work as soon as it is discovered, this implies that there is effective (comprehensive and balanced) feedback which is acted on
Wide Engagement - Brings in all ideas and widens the search for consensus; ideally this is more thaninternal stakeholders but also brings in customers, suppliers and wider society. To be clear, because what an organisation does effects people they have a right to be involved and participate, otherwise it is an exercise in power and not democracy
Balanced Measurement - Because targets can be gamed and lead to you get what you measure, there should be a balanced approach to measurement. Instead of concentrating on achieving a specific target the test should be are we moving in the right direction fast enough. This also implies effective feedback and a scrupulous approach to evidence.
Open Policy Making - In a cooperative world confidentiality based on seeking a competitive advantage goes out of the window, policy is made in a transparent way involving everyone with an interest in the outcome not least those who will be impacted by it
Sustainable Practice - Because we live in a finite world we have to work within its limits, and we have to be able to keep on doing this for as long as we exist as a species on this (our only) planet.
